Protect your privacy
This Privacy Statement describes how the site will collect, use, share and protect your personal information. By interacting with this website through our stores, websites, mobile apps, products and services (” Services “), affiliates and partners, you consent to the use of information collected or submitted in accordance with this Privacy Statement. We may change this Privacy statement in the future.
What information do we collect and how do we collect it
We collect and maintain personal information about you from a number of sources to understand and meet your needs, to manage our business, and for other purposes disclosed to you. For example, we collect personal information about you when:
You connect with our digital assets
You initiate or complete a transaction with this website
You participate in our loyalty program
You use our in-store guest Wi-Fi service
You use location-based features through your computer, mobile device, or when using the Site’s mobile application
You use the scanning credit/debit card feature of the mobile application on this website
We need to coordinate with third-party sources to complete the transaction, such as providing shipping information to mail carriers, jewelry repair agencies or credit card support providers
You voluntarily provide information to us
The personal information we collect about you from various sources may include, but is not limited to:
Name, shipping and billing address, and phone/mobile number
Date of birth and gender
Country of residence
Email address and fax number
Credit/debit card numbers and related information Check account information, including relevant billing addresses and expiration dates
Driving licence number
Digital image (if captured via security camera)
Location information
Social media information
Information provided through surveys, focus groups, or other marketing research efforts
Demographic information
By using our Services, you accept and agree to the practices and uses described in this Privacy Statement.
Information from your computer or mobile device
When you visit our website, use our mobile apps, or use our in-store guest Wi-Fi service, we and our third-party service providers (” Service providers “) may automatically collect information from your device. This information helps us improve your shopping experience, helps us learn more about our consumers and helps prevent fraud.
We and our service providers may automatically collect the following data:
Device type and device manufacturer
Your device’s Internet service provider, connection speed, and Internet Protocol (IP) address
Device operating system, browser type, browser language, any plug-ins you install on your browser
Cookie information
Date and time
If online, clickstream data – the websites you came from, the websites you visited, and the items you clicked on during the session
Information about the object of this website on a specific screen
The number of mouse clicks (or touches, if using a touchscreen device) made on a particular screen
If you agree, precise real-time location information
Any unique device ID and any unique ID related to advertising and analytics
If using the mobile app scanning function: time stamp, bar code or other information
Information about how you use our mobile apps
If you agree to use the in-store Guest Wi-Fi service, we will automatically collect:
Usage data
Session data, devices, and browsers
Accurate real-time information about the location of your device.
In addition, if you consent, we may also collect precise location information (using GPS, Wi-Fi or cell tower triangulation or a combination of these technologies) when you use our mobile apps. We rely on the following technologies to collect the information listed above, including cookies, web beacons and mobile device geolocation, in order to provide and improve our services and advertising, including cross-browser and device links (also known as cross-device links). We also use this information to verify that consumers meet the standards required to process their requests and report activity on our services. For example, we might want to know how long the average user spends on our services, or which pages or features get the most attention. This automatically collected information may be combined with personally identifiable information to personalize our services and advertising based on your interests, including across browsers and devices. In addition, this website may combine information we receive from you with information we collect from other sources. This information may be used to provide offers and/or services specifically tailored to your interests in accordance with applicable law.
Use technology
We may use or rely on the following technologies to assist us in collecting information, examples of which include, but are not limited to:
Also known as a pixel tag or transparent gif, it is a piece of code in website pages, emails, advertisements and other marketing communications that allows us and our third-party service providers to determine if you have performed a specific action. When you visit these pages or open an email or click on an advertisement, a web beacon generates a notification of that action for us or our service providers. This information is used to analyze what visitors like to do on our website or mobile app, the effectiveness of our features and advertisements, and interactions with our emails and advertisements.
Wireless beacons: Wireless beacons are small devices that we can use as part of the in-store experience. The signal broadcast by a wireless beacon can be received by a compatible device, such as a mobile phone or tablet, when these devices are located near the beacon.
Cookies on our services
When you use our Services, you may receive cookies from us and from third parties who collect information about our services. We use cookies to determine if we are providing you with a quality experience. We also use cookies to show you ads that are relevant to you. If you continue to browse our website without changing the web browser or device Settings that control cookies, you agree to receive cookies when using our Services. Some browsers have options that allow visitors to control whether the browser accepts cookies, rejects cookies, or notifies visitors each time a cookie is sent. You may opt out of cookies by adjusting your Settings, but doing so may limit the range of features available to you on our services and other major websites that use cookies. Our services occasionally use “local shared objects” (also known as “Flash cookies”). Like browser cookies, Flash cookies can be used to coordinate content delivery, site functionality, maintenance preferences, advertising, or analytics. Unlike browser cookies, “Flash cookies” are not stored in the browser. You can manage these Flash cookies by visiting the Adobe website.
Our services use four types of cookies:
Functional cookies: These cookies enable you to use our services. These cookies are essential for you to browse our services and use certain features. Disabling them may prevent you from using some of the services we offer. Without these cookies, services such as shopping activities and payment activities cannot be provided. These cookies also help ensure that our services are safe and reliable
Preference cookies: These cookies store information such as your preferred store location, language choice, login data, and website preferences. Without these cookies, our services may not be able to remember some of the choices you have previously made or personalize your browsing experience by providing you with relevant information. These cookies can also be used to identify your device so that you do not have to provide the same information more than once.
Performance cookies: These cookies collect information about how you use our services, such as which pages you visit frequently and what content you participate in. These cookies are used to provide you with a high-quality experience by tracking page loads, site response times, and error messages. They are also used to gather feedback on consumer satisfaction through surveys.
Content/Advertising cookies: These cookies collect information about your use of our services so that we can improve your experience and provide you with more relevant content and advertising. They remember that you visited our services and help us understand your use of our services. Some of these cookies come from third parties that collect information about users of our services in order to serve advertisements (on our Services and other online sites) based on users’ online activity (so-called “interest-based advertising”). Third parties involved in interest-based advertising collect Internet browsing information on different websites over time (e.g., websites visited, time of visit), and they may use the information collected on our services to serve advertisements to you (from us and others). Company) via the Internet.
Information from third party sources
We may receive information about you from third parties. For example, we obtain data from third parties to improve our understanding of consumers and increase their accuracy. This may improve the relevance of offers or product recommendations we offer you, or enhance our ability to contact you. For example, we may partner with other websites and services to show ads to our consumer base when they visit these websites. We may also use data from third-party sources about consumer behavior on third-party websites, social media, and Internet-connected devices to serve more relevant ads to consumers.
Some of the content, ads, and features we collect through the provision of the Services may be provided by third parties that are not affiliated with us. As noted above, these and other third parties may collect or receive technical information about your use of our services, including the use of cookies, web beacons and other technologies, which may be collected over time and combined with information collected on different websites and online services.
For example, some of our services include social networks or other third-party plug-ins (such as Facebook’s “like” button) that enable you to log in to certain services, comment on content offered on our services, and share your content to find our services through your social network. Even if you do not click on or otherwise interact with these plug-ins or widgets, and regardless of whether you have an account or other relationship with these social networks and third parties, the providers of these plug-ins may be able to collect information about you. If you use social networking tools or visit social networking sites, you should read their privacy disclosures to understand what information they collect, use, and share.
In addition, some third parties collect information about users of our services in order to serve interest-based advertising (on our Services and elsewhere, including cross-browser and device links, also known as cross-device links). These third parties may use the information they collect on our services to predict your interests in order to serve you advertisements (from us and other companies) over the Internet.
Public information
We may collect publicly available information about you. For example, information you submit in a public forum (such as a blog, chat room or social network) can be read, collected or used by us or others and can be used to personalize your experience.